Philadelphia, PA | March 13, 2025 – We’re proud to announce that our company has been named one of the 2025 NAA Top Employers by the National Apartment Association. This prestigious award recognizes member organizations that foster environments of collaboration, innovation and hard work.
NAA’s Top Employers Awards pay tribute to management companies and suppliers from across the rental housing industry that have exceeded expectations in creating a culture that emphasizes growth and contribution. The awards are divided into four categories, one for suppliers and three for management companies. The management company categories are designated for small businesses of up to 100 employees, medium businesses with 101-500 employees and large businesses with more than 500 employees. PANCO was one of the top ten winners in the medium business category.
Employees and their satisfaction, measured through an anonymous survey, determine the award winners and finalists in each of the categories. The survey results are provided to all nominees to help organizations better understand and recognize employee sentiment.
“Congratulations to Pantzer for demonstrating what it means to have a workforce that focuses on continuous learning,” said NAA President and CEO Bob Pinnegar. “Their employees made it clear that they understand that investing in its workforce is crucial toward its success.”
Multiple communities in our VA regional portfolio received top awards at the recent Property Management Association (PMA) Annual Awards Ceremony held on November 29th in Tysons Corner, VA. Celebrating excellence in multifamily management, the PMA Awards recognize industry professionals for their outstanding achievements. Especially notable is the awarding of the association’s PACE Awards which go to select communities and is considered one of the industry’s highest honors.
This year’s winners include:
Pace Award Winner
The Point at Dunn Loring (Category: Market Rate – VA, $2,330 – $2,399)
Marketing and Advertising Excellence Awards
The Point at Reston
1st Place for Social Media (Category: Stabilized Community, In-House)
Honorable Mention for Model Apartment (Category: Stabilized Community, Agency)
Honorable Mention for Amenity & Resident Services (Category: Stabilized Community, Agency)
The Point at Eisenhower Square
1st Place for Amenity & Resident Services (Category: Stabilized Community, In-House – Best use of an amenity and/or service to add value to a property and meet resident/tenant wants and needs)
The Point at Ridgeline
1st Place for Model Apartment (Category: Stabilized Community, Agency)
The company’s PA property teams were recently recognized with several top honors at the Annual Pennsylvania Apartment Association’s Keystone Awards held on October 4th in Philadelphia. The Keystone Awards spotlight top performing professionals and communities in the multi-family industry across the region.
This year’s winners include:
Individual Awards
Rookie of the Year: Jacqueline Zuech, The Point at Downingtown
Leasing Excellence (Built 2021-2023)
Third Place – The Point at Downingtown, 201-300 Units, Conventional, Mid-Rise
Leasing Excellence (Built 2010-2020)
First Place -The Point at King of Prussia, 301 and Above Units, Mid-Rise
Second Place – The Point at Phoenixville Riverworks, 301 and Above Units, Conventional, Garden Style
Second Place – The Point at Exton, 301 and Above Units, Conventional, Mid-Rise
Third Place -The Point at West Chester, Conventional, Mid-Rise
Maintenance Excellence (Built 2010-2020)
First Place – The Point at Exton, 301 and Above Units, Conventional, Mid-Rise
Second Place -The Point at Phoenixville Riverworks, 301 and Above Units, Conventional, Garden Style
Third Place – The Point at King of Prussia, 301 and Above Units, Conventional, Mid-Rise
Overall Excellence (Built 2010-2020)
First Place – The Point at Exton301 and Above Units, Conventional, Mid-Rise
Second Place -The Point at Phoenixville Riverworks, 301 and Above Units, Conventional, Garden Style,
Third Place – The Point at West Chester, 201-300 Units, Conventional, Mid-Rise
Third Place – The Point at King of Prussia, 301 and Above Units, Conventional, Mid-Rise
Overall Excellence (Built 2021-2023)
Third Place – The Point at Downingtown, 201-300 Units, Conventional, Mid-Rise
Our company has been ranked #1 in the list of Top 100 Management Companies with 25+ communities by the Satisfacts/ApartmentRatings epIQ Index. Based on reputation review scores and resident surveys, this list is recognized within the multifamily industry as a leading indicator on which companies are consistently achieving the highest levels of resident satisfaction in their communities. Pantzer’s overall score in the July 2023 epIQ report was the highest in the country at 96.82.
“This recognition is a true testament to the passion and commitment of our entire team,” states Kathy Masterson, VP of Operations. “Our mission is to provide our residents with exceptional living experiences at all levels and we are proud to be recognized as the top company in our industry.”
J. Turner Research recently announced the list of the top multifamily properties in conjunction with the 2022 ORA® Power Ranking. Based on reputation scores for over 132,000 properties across the country, eight Pantzer communities were recognized as part of the Elite 1%. Considered to be an industry benchmark, the annual ORA® Power Ranking is based on an analyzation of online reputation scores across various review platforms. Properties qualifying as part of the Elite 1% must meet a minimum ORA® Score of 94 reflecting an exceptionally high level of overall resident satisfaction.
Communities in the company’s portfolio achieving this recognition are:
The Point at Royal Palm Beach
The Point at Glen Mills
The Point at Ridgeline
The Point at Monroe Place
The Point at Phoenixville
The Point at 3 North
The Point at Exton
The Point at Downingtown
For a full list of the Top 1% communities in the nation, visit J. Turner Research Elite 1% ORA® Power Ranking.
Our team took home top honors at the Pennsylvania Apartment Association (PPA) Best of Apartment Living Awards Gala held on October 6, 2022. In addition to numerous property award achievements, Pantzer was named the 2022 Property Management Company of the Year. The full list of awards is as follows:
Pantzer
Management Company of the Year – 2022
The Point at Glen Mills
2022 Statewide Top Ten
Leasing Excellence, 3rd Place
The Point at Phoenixville
Maintenance Excellence, 2nd Place
The Point at King of Prussia
Overall Excellence, 3rd Place
For more information on the PAA Annual Best of Apartment Awards, visit https://bit.ly/3VjMd8t.
The Point at Royal Palm Beach, owned and managed by Panco Management, has been ranked as the number one property in the Miami-Ft. Lauderdale-West Palm Beach, FL MSA based on Online Reputation Assessment (ORA) scores. Developed by J. Turner Research, the ORA Power Rankings rate apartment properties across the nation with the average ORA score being 62.78. The Point at Royal Palm Beach scored 98 to tie for the first place ranking in the Southeast Florida region.
Dedicated to our mission of delivering outstanding living experiences to our communities, we are thrilled to have one of our leading properties recognized for providing top quality service to our residents. We look forward to continuing this level of excellence not only within the rapidly growing Southeast Florida area but also throughout our entire portfolio.
The ORA ranking was featured in the Multifamily Executive spotlight on 2022’s Top 25 Most Populated MSAs and the TOP 10 Properties in Each by ORA. The full ranking list can be found here.
Panco Management recently ranked #5 in the list of Top Ten Companies in the SatisFacts 2021 epIQ Index. The ranking was featured in the “Companies with 25+ Communities” category.
The Experience & Performance Intelligence Quotient (epIQ) Index is an industry-wide metric based on renter ratings and reviews verified by SatisFacts and ApartmentRatings. It is used as a standard within the multifamily industry to gain valuable insight on renter satisfaction and overall quality of service.
“We are extremely proud of our entire Panco team for achieving this important recognition”, states Kathy Masterson, Senior VP of Operations for Panco Management. “Being recognized as a top company in our industry is a testament to our commitment to delivering exceptional living experiences to the residents of our communities.”
Learn more about the SatisFacts epIQ index here.
Panco Management has been ranked #2 by ApartmentRatings and Satisfacts in their list of Top 100 Management Companies with 25 or More Communities for January 2020. This list is determined by four main variables including 1) Ratings from renters’ reviews and surveys; 2) Manager review response rate; 3) Volume of reviews and 4) Manager review response time.
“This is not only an amazing accomplishment but also a true testament to the diligent work of each of our property managers and their teams,” states Kathy Masterson, Senior VP of Operations at Panco. “It also illustrates our strong commitment as a company to providing quality service to our residents and supporting the success of each of our communities.”
For more information, visit the Satisfacts website.
About Pantzer Properties, Inc.
Founded in 1971, Pantzer Properties is a fully integrated owner / operator of multifamily assets in high-rise, midrise and garden style format along the North East and Mid-Atlantic corridor of the United States. Headquartered in New York City with offices in New Jersey, Philadelphia and Northern Virginia, Pantzer Properties’ portfolio extends from the Greater Boston to Washington D.C. metro area. Further information is available at https://www.pantzerproperties.com.
Congrats to Pantzer Properties & Panco Management, Satisfacts 2018 Resident Satisfaction Award Winner!
